Do you have a question about your order, return, or a product?
Our customer service team will be happy to help you!

Here's how you can reach us:

Contact form:
The quickest way to reach us is via the contact form in the bottom right corner of the website. Simply select your request, briefly describe your issue, and add your order number if necessary – this will allow us to help you even faster.

Alternatively, you can also send us an email with your request or call us:

Email: [email protected]
Telephone: +44 2033 182 147
Mon - Fri 10am - 3pm


Tip: Many questions can also be answered quickly via our Help & Service section – feel free to check there first.

Can't find a suitable answer?

We're sorry about that – we naturally want you to get the help you need as quickly as possible.

If you haven't found an answer in our Help & Service section, our customer service team will be happy to assist you personally.

Here's how to reach us:
Via the contact form – simply select your request and briefly describe your problem.

Tip: It's best to have your order number or the email address you used to place your order ready. This will allow us to process your request even faster.

We know you're waiting for a quick response – and rightly so.
Our customer service team does its best every day to process your request as quickly as possible.

You will usually receive a response from us within one business day. If it takes a little longer, it's usually because we are reviewing your request particularly carefully – for example, in the case of returns, complaints, or individual inquiries about orders.